The answers to all your questions

Our products

What products does Cupplement offer?

At this moment we offer coffee cups (coffee with added vitamins, minerals and superfoods), MCT oil, and a collagen creamer.

How many cups of Cupplement coffee can I drink per day?

We recommend a consumption of 2 cups of coffee per day. This is mainly due to the amount of caffeine. This is the same for other coffees and therefore not product specific. If you drink an extra cup sometimes it can't hurt though. The added additives are formulated in such a way that if you ingest more than is recommended, it will not have a negative effect on your body.

When is the best time to consume Cupplement Coffee?

We would recommend the morning, to start your day with a lot of energy! But of course it's entirely up to you when you want to drink your cup of coffee. We would not recommend the evening, as the caffeine can make your sleep less efficient (and that's something we don't want).

Are your products plant-based?

Yes, at this moment all of our products are plant-based.

Are your products organic?

Unfortunately our products are not organic. We are looking into switching to organic, but this will take some time.

Do the cups fit in my coffee machine?

Our cups fit all Nespresso®-machines. Unfortunately they cannot be used in built-in machines such as Miele, Gaggia, Saeco and Siemens and not in machines with a capsule holder.

What if my coffee maker doesn't run properly?

We understand that this is very annoying! Our tip is to give your coffee machine a good rinse once, without a cup in it. By doing so, you will just get another delicious cup of Cupplement coffee from your machine next time. 

Where does the coffee come from?

Our coffee comes from different regions. This is called a "blend.

Does the coffee really taste like coffee or does it taste different because of the additives?

An independent blind test has shown that the coffee certainly still tastes like coffee! Independent parties experience it as coffee with a full and sweet taste and a slightly fruity undertone.

What is the shelf life of your products?

Our products generally have a long shelf life. Please check the product for the exact 'best before' date.

Do the additives affect the taste?

The added vitamins and superfoods have a slightly bitter taste themselves, but because the added amounts in the coffee are low, this is not reflected in the taste of the coffee. This way you drink the coffee you are used to, but super healthy!

Am I getting all the additives that are in the cup?

It varies per vitamin how much ends up in your cup of coffee. This fluctuates from 60% to 90%. We are working on optimizing this so that each cup contains exactly the right amount.

Are your products gluten-free?

Yes, currently all of our products are gluten free.

Are the cups biodegradable?

Yes definitely! You can just throw the cups away with your garbage after use. They will then compost by themselves! Good for the planet, and easy for you!

Can I also try your coffee first?

Yes, we are offering a try-out package. You get 20 coffee cups (two different kinds) for €9,95. This package fits through your mailbox, so easy!

How can I change/stop my subscription?

This can be done in your account.
Click on the account icon at the top right of the screen to go to your account. Then go to 'subscriptions'.

Is there a minimum subscription period?

No! So nothing can stop you
from giving our subscription a try 😉

MCT and collagen

What is MCT oil?

MCT stands for 'medium chain triglycerides'. Our MCT is extracted from coconut oil. MCT provides fast and a lot of energy and is therefore ideal for long days with work, sport or study. You can put the MCT oil in your coffee to make a 'bulletproof' coffee. Bulletproof coffee fits into the ketogenic diet!

How much MCT oil can I take?

Start with 1 tablespoon per day. You can then slowly build it up to a maximum of 6 tablespoons per day. See what works best for you.

Why MCT C8?

C8 is the purest form of MCT oil. It contains the most ketogenic and therefore will bypass the digestive tract and be absorbed more quickly through your liver. This way it will bring you into a ketogenic state the fastest and give you more energy the fastest.

What is collagen?

Collagen is an amino acid. Your body makes it, but when you get older (from 28 years) the production of collagen in your body decreases. This ensures that you get more wrinkles and the quality of your nails and hair decreases. That's why it's important to use this.

Can you use collagen creamer as a nursing or expecting mother?

We do not recommend drinking coffee as a mother-to-be. Of course you could do the creamer with a shake. But we recommend that you talk to the doctor before using the collagen creamer.

What are hydrolyzed proteins?

These are proteins that have already been cut. This mimics the digestive system. For example, hydrolyzed proteins will be absorbed faster and better by the body since they need to be digested less.

What should I do if I can't find the scope?

This has often sunk to the bottom due to transport. You can stir it with a fork to see if you can find it. Is it really not there? Send an email to service@cupplement.nl.

How can I best store the MCT oil?

When you have the pouring spout, you can store it with the pouring spout on it on the counter, in a cupboard or in the fridge. If you don't have a pouring spout, you can store it in the same places, but with the cap on.

How do you use MCT oil?

Add a splash to your salad, coffee, smoothie or shake. You can also use it warm as long as you don't fry it anymore (you probably didn't intend to).

What is the difference between coconut oil and MCT oil?

Coconut oil contains different MCT variants (C6, C8, C10, C12) and also other fatty acids. So when you do it for quick energy or to get into a ketogenic state, pure MCT oil works better.

How should I store the collagen creamer?

Keep it in a cool dry place. For example in a cabinet.

How do you use the collagen?

Add a scoop to your coffee, shake or smoothie and froth it up. You can do this with a frother or by stirring vigorously with a spoon.

How much collagen should I use?

You can start with 5 grams of collagen per day and build up to a maximum of 20 grams of collagen for the maximum effect.

Newsletter and actions

How can I subscribe to the newsletter?

Nice
if you want to register! This can be done at the bottom of our homepage (https://www.cupplement.nl/).

How do I use my discount code?

You can enter your discount code
when you go to checkout. At the bottom of your shopping cart there will be an option to enter a code.

Order, shipment and payment

What payment methods are available?

You can pay via iDeal, credit card and Paypal.

Can I change or cancel my order?

You can send an email within a few
hours of your order via the contact form or send a text or call +31 6 519 838 09. Then we'll see what we can do for you! Unfortunately, if your order has already been shipped, it can no longer be
changed or cancelled.

Can I also order for my company?

Yes! Send us an email and ask for the possibilities or more information.

Where can I buy Cupplement products?

At Holland & Barrett, the Gorillas, Beautyplaza, on Bol.com, Amazon and various franchise supermarkets.

Shipping

Which countries do you deliver to?

We ship to the following countries: Netherlands, Belgium, Austria, Croatia, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Switzerland, Sweden, United Kingdom.

What are the shipping costs?

The shipping costs will be calculated in your shopping cart.

How long does shipping take?

When you order before 2pm it will be shipped the same day, it will take a maximum of two/three business days to arrive!

What is the status of my order?

You will receive a track-and-trace code by email when your order is shipped. So you can then follow exactly where your package is and when it will be delivered!

My package has not arrived. What should I do?

That is unfortunate! Please send an email via the contact form on our site, or send a text or call +31 6 519 838 09.

My delivery is not complete. What should I do?

That is unfortunate! Please send an email via the contact form on our site, or send a text or call +31 6 519 838 09.

returning

Can I return a product?

Because we fully believe in our products we have a 100% feel good guarantee. If you are not satisfied with your product you get your full purchase price back. Just send us an email via the contact form on our site, or send us a text or call us at +31 6 519 838 09. Then we will solve it for you!

Account

How do I log into my account?

At the top right of our website is an account icon. Click on it, and then you can log in.

I forgot my password. What should I do?

On the page where you can
login, you can indicate that you have forgotten your password. You will then be further assisted!

Where can I update/change my (personal) information?

In your account, under 'address' and 'account details'.

Help! I have another question. Now what?

Send an email via the contact form on our website, or send an message or call +31 6 519 838 09.

Do you have another question?

If you can't find the answer to your question in our FAQ, you can always contact us. We will respond to you as soon as possible!