The answers to all your questions

MCT and collagen

What is MCT oil?

MCT stands for 'medium chain triglycerides'. Our MCT is extracted from coconut oil. MCT provides fast and a lot of energy and is therefore ideal for long days with work, sport or study. You can put the MCT oil in your coffee to make a 'bulletproof' coffee. Bulletproof coffee fits into the ketogenic diet!

How much MCT oil can I take?

Start with 1 tablespoon per day. You can then slowly build it up to a maximum of 6 tablespoons per day. See what works best for you.

Why MCT C8?

C8 is the purest form of MCT oil. It contains the most ketogenic and therefore will bypass the digestive tract and be absorbed more quickly through your liver. This way it will bring you into a ketogenic state the fastest and give you more energy the fastest.

What is collagen?

Collagen is an amino acid. Your body makes it, but when you get older (from 28 years) the production of collagen in your body decreases. This ensures that you get more wrinkles and the quality of your nails and hair decreases. That's why it's important to use this.

Can you use collagen creamer as a nursing or expecting mother?

We do not recommend drinking coffee as a mother-to-be. Of course you could do the creamer with a shake. But we recommend that you talk to the doctor before using the collagen creamer.

What are hydrolyzed proteins?

These are proteins that have already been cut. This mimics the digestive system. For example, hydrolyzed proteins will be absorbed faster and better by the body since they need to be digested less.

What should I do if I can't find the scope?

This has often sunk to the bottom due to transport. You can stir it with a fork to see if you can find it. Is it really not there? Send an email to service@cupplement.nl.

How can I best store the MCT oil?

When you have the pouring spout, you can store it with the pouring spout on it on the counter, in a cupboard or in the fridge. If you don't have a pouring spout, you can store it in the same places, but with the cap on.

How do you use MCT oil?

Add a splash to your salad, coffee, smoothie or shake. You can also use it warm as long as you don't fry it anymore (you probably didn't intend to).

What is the difference between coconut oil and MCT oil?

Coconut oil contains different MCT variants (C6, C8, C10, C12) and also other fatty acids. So when you do it for quick energy or to get into a ketogenic state, pure MCT oil works better.

How should I store the collagen creamer?

Keep it in a cool dry place. For example in a cabinet.

How do you use the collagen?

Add a scoop to your coffee, shake or smoothie and froth it up. You can do this with a frother or by stirring vigorously with a spoon.

How much collagen should I use?

You can start with 5 grams of collagen per day and build up to a maximum of 20 grams of collagen for the maximum effect.

Newsletter and actions

How can I register for the newsletter?

Great if you want to register! This can be done at the bottom of our homepage.

How do I use my discount code?

You can enter your discount code when you pay. At the bottom of your shopping cart there will be an option to enter a code.

Order, shipment and payment

What payment methods are available?

You can pay via Amex, Apple Pay, Google Pay, iDeal, Maestro, Mastercard, PayPal Sofort and Visa.

Can I change or cancel my order?

You can send an email via the contact form or app within a few hours of your order or call +31 6 519 838 09. Then we will see what we can do for you! If your order has already been shipped, it can unfortunately no longer be changed or canceled.

Can I also order for my company?

Yes! Send us an email and ask for the possibilities or more information.

Where can I buy Cupplement products?

At Holland & Barrett, the Gorillas, Beautyplaza, on Bol.com, Amazon and various franchise supermarkets.

Shipping

Which countries do you deliver to?

We ship to the following countries: Netherlands, Belgium, Austria, Croatia, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Switzerland, Sweden, United Kingdom.

What are the shipping costs?

The shipping costs will be calculated in your shopping cart.

How long does shipping take?

If you order before 3:00 PM, it will be shipped the same day, it will take a maximum of two/three working days before you receive it!

What is the status of my order?

You will receive a track-and-trace code by email when your order is shipped. So you can then follow exactly where your package is and when it will be delivered!

My package has not arrived. What should I do?

That is unfortunate! Please send an email via the contact form on our site, or send a text or call +31 6 519 838 09.

My delivery is not complete. What should I do?

That is unfortunate! Please send an email via the contact form on our site, or send a text or call +31 6 519 838 09.

returning

Can I return a product?

Because we fully believe in our products we have a 100% feel good guarantee. If you are not satisfied with your product you get your full purchase price back. Just send us an email via the contact form on our site, or send us a text or call us at +31 6 519 838 09. Then we will solve it for you!

Account

How do I log into my account?

At the top right of our website is an account icon. Click on it, and then you can log in.

I forgot my password. What should I do?

On the page where you can log in, you can indicate that you have forgotten your password. You will then be helped further!

Where can I update/change my (personal) information?

In your account, under 'address' and 'account details'.

Help! I have another question. Now what?

Send an email via the contact form on our website, or send an message or call +31 6 519 838 09.

Do you have another question?

If you can't find the answer to your question in our FAQ, you can always contact us. We will respond to you as soon as possible!